Order Support Agent
at Majorel in Waterloo
Rate of Pay: $15 + performance bonus
Hours of Work: 7 am - 11pm no specific shifts, Monday's to Sunday's
- Provides research, verification and responses to customer inquiries.
- Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
- Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
- Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
- Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
- Maintains a general awareness of client’s strengths in the industry; and
- Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
- Other duties as assigned
- Customer focused
- Experience in Logistics/Order Management is desirable
- SAP and block management experience preferred
- A high level of computer literacy preferred
- Strong organizational and administrative skills
- Strong analytical and problem solving skills
- Self-motivated and adaptability & willingness to take on new tasks
- Self-motivated, works well under own initiative
- Strong team player
- Deliver efficient troubleshooting and query resolution.
- Present work professionally in a timely & efficient manner within deadlines.
- Exhibit ability to show initiative identifying trends and/or process improvement
- Continuous product & process training in fast paced environment.
- Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
- Written English Comprehension
- Excellent communication soft skills and confidence dealing with customers
- Comfortable working on an online environment with general computer literacy
How to Apply:
Job Developer: Krista A.
Region of Waterloo, Employment Ontario Programs
Submit your Resume by:
or Drop off at any Region of Waterloo Employment Resource Centre
Please add “Order Support Agent” to the subject line
as we have multiple employers and jobs posted.
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