4

applicants

Full-time Order Support Agent

at Majorel in Waterloo

Rate of Pay: $15 + performance bonus

Hours of Work: 7 am - 11pm no specific shifts, Monday's to Sunday's

Job Tasks:

  • Provides research, verification and responses to customer inquiries.
     Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
     Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
     Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
     Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
     Maintains a general awareness of client’s strengths in the industry; and
     Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
     Other duties as assigned
    Provides research, verification and responses to customer inquiries.
  • Provides high caliber Customer interaction as measured by call quality reports, call audits, and customer satisfaction survey;
  • Presents to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by call quality reports, call audits, and customer satisfaction survey scores;
  • Ensures innovation and quality in all Customer interactions as measured by call quality reports and customer satisfaction survey;
  • Captures all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
  • Maintains a general awareness of client’s strengths in the industry; and
  • Assists Customers by answering queries relating to their order status, changes and delivery timeframes.
  • Other duties as assigned
Qualifications:

  • High School Diploma or Equivalent
    • Customer focused
    • Experience in Logistics/Order Management is desirable
    • SAP and block management experience preferred
    • A high level of computer literacy preferred
    • Strong organizational and administrative skills
    • Strong analytical and problem solving skills
    • Self-motivated and adaptability & willingness to take on new tasks
    • Self-motivated, works well under own initiative
    • Strong team player
    • Deliver efficient troubleshooting and query resolution.
    • Present work professionally in a timely & efficient manner within deadlines.
    • Exhibit ability to show initiative identifying trends and/or process improvement
    • Continuous product & process training in fast paced environment.
    • Promote a positive and professional image of arvato to clients and others at all times by adhering to company policy and procedures.
    • Written English Comprehension
    • Excellent communication soft skills and confidence dealing with customers
    • Comfortable working on an online environment with general computer literacy

    How to Apply:

    Job Developer: Krista A.

    Region of Waterloo, Employment Ontario Programs

    Submit your Resume by:

    Email: EmploymentOntarioJobDevelopment@regionofwaterloo.ca  

    or Drop off at any Region of Waterloo Employment Resource Centre

    Please add “Order Support Agent” to the subject line

     

    as we have multiple employers and jobs posted.  


     

     



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