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Full-time Supportive Housing Worker

at YW Kitchener Waterloo in Kitchener

Full Job Description

Hours & Compensation:
*Positions listed are available at the time of this posting. Specific shifts will be discussed and confirmed at the time of hiring.*

  • Permanent Full Time Overnights
  • Hours: 80 hours per two-week pay period. Sunday to Thursday, 11:00 pm to 7:00 am
  • Pay Rate: $22.90 per hour + $2 temporary overnight premium
  • Start Date: asap
  • Location: 1470 Block Line Road, Kitchener, ON N2E 2K2
  • Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Accidental Death and Dismemberment (AD&D) | Life insurance | Employee Assistance Program | Paid Sick Time

Contributions & Impact:

  • provide assistance to tenants living in the YW's Lincoln Road and/or Block Line Road Supportive Housing complexes to support their independent living;
  • be responsible for direct and intensive housing stability and life skills supports (demonstrate or model to tenants; unit maintenance, grocery shopping, cooking, budgeting and engaging in activities etc.);
  • provide immediate support to tenants in conflict following an established Conflict Resolution Program;
  • respond to requests for support and crisis intervention;
  • establish positive relationships with tenants and participate in the creation of a stable and secure environment for them;
  • be responsible for maintaining safe and healthy work conditions, including identifying, reporting and/or addressing physical, biological and ergonomic hazards found in the workplace with light cleaning duties where required;
  • conduct daily unit checks and provide housekeeping supports to tenants within their units;
  • other duties and project undertakings as reasonably assigned.

Application Process
How to Apply: Online through Indeed or in writing to Homelessness & Housing Team, 1470 Block Line Road, Kitchener, ON N2E 2K2. No phone calls please. Only those selected for an interview will be contacted.
Required Experience


  • Degree or Diploma in Social Work or a related field (Required)

  • Standard First Aid and CPR Level-C certificate (Required)

  • working alone during overnight or weekend shifts: 1 year (Preferred)

  • supportive or affordable housing, or equivalent: 1 year (Preferred)

  • Vulnerable Sector Record Check document (Preferred)

  • Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo

You have ...

  • Knowledge of effects of homelessness on individuals and families, harm reduction, and suicide intervention.
  • Understanding of mental health and addiction issues, anti-oppression / anti-racism, and marginalized communities.
  • Minimum two-years working in residential supportive housing or similar environment.
  • Experience working within the parameters of a Conflict Resolution Program.
  • Understanding of current legislation pertaining to housing, advocacy and tenant/landlord rights, usually obtained through a general knowledge of the Residential Tenancy Act.
  • Ability to work alone during daytime, evenings, overnight, or weekend shift.
  • Working knowledge of computer software programs and data entry such as Word and Excel
  • Training certificates in crisis/overdose/addictions prevention and intervention (asset).

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Published at 20-01-2023
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