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Full-time Emergency Shelter Worker

at in Kitchener

Emergency Shelter Worker
full-time, part-time,casual

A variety of shifts are open at our 24/7 Emergency Shelter at 84 Frederick Street in Downtown Kitchener, ON. If you are interested in this role, please apply and shift specifics will be discussed during an initial phone screen conversation. Pay Rate: $22.908 per hour + an additional 2% in lieu of benefits + $2 temporary premium on overnight shifts

Your Contributions & Impact:
As an ESW at the YWKW, you will offer ongoing support to meet the housing, financial, and life support needs of our clients, by:

  • processing documentation and completing other related tasks to facilitate the intake and discharge process;
  • advocating to secure housing help and processing referrals to longer-term community supports;
  • providing support with basic life management skills such as assertive communication, goal setting, conflict de-escalation and resolution, problem solving, and managing change;
  • providing support to those who are facing challenges including poverty, mental health, addictions, and social isolation;
  • alerting emergency services as needed in times of crisis and completing appropriate follow up and documentation;
  • assisting housekeeping with preparation of rooms/beds and cleaning of general areas and biohazardous materials as required;
  • promoting a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all team members and clients in the building.

YW's Guiding Principles:

We respect the dignity and worth of individuals.
We value diversity among people.

We acknowledge the holistic nature of human needs–body, mind, and spirit.

We respect the fundamental right to self-determination.

We ensure that women are respected, their voices are heard, and their issues are addressed.

We focus clearly, but not exclusively, on women and girls.

We act with integrity and are accountable to our community.

The YW Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. If you require accommodation throughout the hiring process, we will work with you to meet your needs.

Job Types: Full-time, Part-time, Casual

Salary: $22.90-$24.90 per hour


  • Casual dress
  • Employee assistance program


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Application question(s):

  • Have you applied for and/or interviewed for a position at the YW in past?


  • Degree or Diploma in Social Work or related field (required) (preferred)
  • Standard First Aid and CPR Level C certificate (required) (preferred)
  • Vulnerable Sector Record Check document (required) (preferred)

Work Location: Kitchener

Application Process
Apply: Online through Indeed OR in writing to: YW Emergency Shelter, 84 Frederick Street Kitchener, ON N2H 2L7 No phone calls please. Only those selected for an interview will be contacted.
Required Experience

You have ...

  • Experience working in a shelter or supportive housing setting or similar environment.
  • Demonstrated knowledge of competent social work documentation - case notes and log book entries.
  • Knowledge of: effects of homelessness on individuals and families, harm reduction, and suicide intervention. Understanding of mental health and addiction issues, anti-oppression / anti-racism, and marginalized communities.
  • Training certificates in crisis prevention and intervention (asset).
  • Working knowledge of computer software programs and data entry such as Word and Excel.

Mandatory Requirements

  • A two-year Diploma in Social Work or a related field.
  • Up-to-date Vulnerable Sector Record Check and valid Standard First Aid and CPR Level-C certification (required).
  • Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo.

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Published at 19-01-2023
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