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Full-time Retail & Pet Services Manager

at Puptown Waterloo in Waterloo


Puptown Waterloo is hiring a full time Retail & Pet Services Manager to join their experienced and professional dog services team!

Work Hours:

Operational hours are:

  • Monday to Friday – 7:00am to 6:00pm
  • Saturday 7:00am- 9:00pm
  • Full Time staff are scheduled based on availability and business need
  • Must be flexible and available for days, evenings and weekends


  • $18.00 per hour to start, negotiable depending on experience
  • Wage increases based on performance


  • Unique opportunity to be trained by industry leaders
  • Pet food and product discounts
  • Team social outings


  • Supervising and monitoring daily tasks of small team of staff
  • Constructing a schedule for employees and manage their time off, sick leave, and time tracking
  • Overseeing retail inventory in creating purchase orders and communicating with vendors
  • Adhering to and ensuring staff follow health and safety protocols and company policies
  • Developing promotions to increase business to retail store and dog services such as day care, boarding, grooming, training, etc.
  • Customer service and sales of services and retail store products
  • Providing high level of service to customers during all interactions (pick up/drop off, scheduling, etc.)
  • Handling customer service inquiries, complaints and resolving issues in professional manner
  • Processing payments using point of sale terminal; debit, credit and cash handling
  • Managing financials, including bank drop-offs, for the retail store, reconciling online bookings and end of day balancing

In addition to Manager duties, you will also actively participate in other aspects of the business such as:

  • Supervising and handling dogs of all different sizes and breeds
  • Monitoring dog behaviours, anticipating and taking proactive approach in avoiding conflict
  • Consistently cleaning dog waste and urine to ensure clean play and pen areas
  • Cleaning all areas, toys and tools as needed; use of pressure washer at times
  • Exercising and engaging in structured play activities with dogs


  • Previous retail management or supervisory experience highly preferred
  • Must have previous experience in customer service, merchandise inventory and retail
  • Must be able to remain calm and patient in a stressful or chaotic environment
  • Excellent communication and team work skills are required
  • Ability to provide clear direction, take initiative and delegate tasks to staff effectively
  • Must be reliable, flexible in offering coverage and have outstanding attendance
  • Previous experience in animal handling and dog behaviour is an asset
  • Basic dog grooming experience (bathing, brushing, nail clipping, etc.) is an asset
  • Must be confident and assertive in working with all sizes and breeds of dogs
  • Need to be comfortable working in loud and fast moving environments
  • Need to be comfortable in working in environments with strong odours and cleaning dog waste
  • Must be able to lift heavy items such as large bags of dog food or lifting dogs in and out of tub

How to Apply:

Click the Apply Now button or,

Submit your resume by email: EmploymentOntario@regionofwaterloo.ca 

Please add “Retail & Pet Services Manager - Puptown” to the subject line as we have multiple employers and job postings.


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Published at 25-07-2022
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