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applicant

Full-time Customer Service Consultant - Home Based German Speaking

at Lufthansa InTouch (Anywhere)

As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of service from the comfort of your own home! On top of that, you will have access to amazing discounted travel rates, so that you can explore the world and meet amazing people along the way!

Hours: Working rotating shifts on evenings and weekends as needed

Wage:$15.70/hour, benefits and travel perks available

Responsibilities:

You will use your knowledge of the German language paired with your passion for people to provide professional and efficient call service to our valued travelers. Training will be provided to ensure confidence and success when handling customer calls.  Some of your responsibilities as a member of our skilled global team will include:

  • Helping with general flight reservations and making direct sales
  • Providing information about Lufthansa's products and services
  • Assisting passengers with check-in
  • Managing accounts for Lufthansa frequent flyers (Miles & More)
  • Supporting travel agencies

Qualifications:

You have a positive attitude and enjoy problem solving to provide the highest quality of service. New opportunities and challenges excite you, and you can’t wait for the opportunity to grow your network internationally. Your other qualifications include:

  • Excellent written & verbal communication in both German (native speaker level) & English
  • Previous experience in a customer service role asset
  • Minimum high school diploma
  • Solid understanding of computer systems and software
  • Self-motivated with a positive attitude
  • Take pride in conducting excellent interactions with colleagues and customers
  • Willing to take part in 2 weeks of classroom training prior to home-based working arrangement in Peterborough - with the possibility of 2 additional weeks in Peterborough for Tele-coaching depending on meeting room availability in the GTA
  • Able to work on our team for a minimum of 12 consecutive months

How to Apply:

Click the Apply Now button or,

Submit your resume by email: EmploymentOntario@regionofwaterloo.ca  Please add “Lufthansa” to the subject line as we have multiple employers and job postings.

 

JD/KR



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Published at 21-07-2021
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